Return – Product Replacement

You have the right to return the products you purchased and / or request their replacement, within fourteen (14) calendar days, either because you encountered a problem with the ordering process or found a problem with a product, or because you changed your mind.

Conditions for problems with the ordering process or the product itself

In all cases in which with proven guilt of tentoioniki:

Wrong products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport)

There was a problem / actual defect in the product (operation or quality) which is covered by the product warranty and if the warranty has been given by tentoioniki in cooperation with its suppliers. This does not include products covered by third party warranties such as the manufacturer of the product.

The product to be returned-replaced must be accompanied by the documents that accompanied the product (eg Shipping Receipt, Retail Receipt, etc.), must be in the condition received by the customer and its packaging must be the one that normally accompanies the product.

Conditions for cases of change of opinion

In case you have changed your mind and wish to return the products you purchased from Tentoniki, the products should not have been used, should be in the condition they were received, complete and without damage, their packaging should be the one that normally accompanies them and are in excellent condition, along with all the documents that accompanied them (eg DAT, Ap. Retail, etc.) upon delivery.

Ways of Return – Replacement

To receive it from us, you will be informed about the cost of receipt via shipping of your choice at your own expense.

Money Back in Product Returns

In the case of product returns, the refund is made in one of the following ways:

by canceling your credit card charge or
by refund by deposit in a bank account.
Terms relating to all the above cases:

In any case of the above, any return and / or replacement must be made within fourteen (14) calendar days from the date of purchase. In case of repeated returns or in case Tentoniki realizes, at its absolute discretion, that the customer abuses the right of return or acts in bad faith, it has every right to refuse the return of the product even if the above conditions are met.

Finally, Tentoniki reserves the right to cancel or amend its return policy at any time by posting the relevant new terms and conditions in tentoioniki.gr

Return Policy

In any case of return and / or replacement of product, if this is done within the deadline, the defect must be ascertained regarding the operation or quality of the product by a specialized person of Tentoniki within 3 (three) days and then to inform the buyer in order to follow the corresponding return or cancellation procedure.